|Current||Business Process Design | Market Research Executive at Niagara Falls Consulting, LLC|
|Past Experiences||Director, Enterprise Project Management at Health Strategies Group|
|Director, Product Development at Health Strategies Group|
|Director - Strategic Marketing & Market Intelligence at Avaya, Inc.|
|Education||Stevens Institute of Technology|
|St. John's University|
|External Contacts||Network Contacts|
|New Product Research||0||0|
|Process Design and Development||0||0|
|Markets/Industries/Target Group Expertise:|
As Director of Enterprise Project Management, responsibilities included planning and leadership of all business innovation, change management and process efficiency projects across the key Product Management, Customer Experience and Operations functions.
As Director, Product Development, responsibilities included
leading the company’s product portfolio planning, new
product development and business market growth strategy.
A practice focused on helping businesses improve process productivity and increase customer loyalty by redefining their product development, marketing and operations processes to deliver a consistently excellent "end-to-end customer experience".
Last role at Avaya was as Director - Strategic Marketing & Market Intelligence with responsibilities for leading the B2B global market intelligence efforts to develop new products and services, define tactical Marketing and Sales programs and translate customer experience insights into strategic marketing plans.
|Customer Experience Professionals Assoc.|