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JC Paradise
JC Paradise Innovation Leader
Business Process Design | Market Research Executive at Niagara Falls Consulting, LLC
(Consulting-Marketing/Strategy/Brand Identity)
Branchburg, New Jersey, UNITED STATES
Current Business Process Design | Market Research Executive at Niagara Falls Consulting, LLC  
Past Experiences Director, Enterprise Project Management at Health Strategies Group  
Director, Product Development at Health Strategies Group  
Director - Strategic Marketing & Market Intelligence at Avaya, Inc.  
Education Stevens Institute of Technology  
St. John's University  
Summary
I'm passionate about helping executive leadership teams apply customer data to retain customers, improve operations efficiency and scale up their process capacity to expand and pursue new markets.

I am a certified Customer Experience Professional (CCXP) with experience leading business process transformation and new product development projects from ideation planning through implementation, creating award-winning solutions by leveraging cross-functional resources and integrating the “customer voice” as the driver of innovation.
What is keeping me up at night
My Expertise
External Contacts Network Contacts
Services/Skills Expertise:
Business-To-Business Research 00
Concept Development 00
Customer Experience 00
New Product Research 00
Process Design and Development 00
Markets/Industries/Target Group Expertise:
Communications 00
High-Tech 00
Pharmaceutical Products 00
Country Expertise:
-----None-----
How Others Have Offered to Help JC Paradise
Network Contacts
Services/Skills Expertise: Add
Markets/Industries/Target Group Expertise: Add
Country Expertise: Add
Past Experience
Director, Enterprise Project Management :
Health Strategies Group
Pharmaceutical Products
Apr 2014 - Jan 2017

As Director of Enterprise Project Management, responsibilities included planning and leadership of all business innovation, change management and process efficiency projects across the key Product Management, Customer Experience and Operations functions.

Director, Product Development :
Health Strategies Group
Pharmaceutical Products
May 2009 - Apr 2014

As Director, Product Development, responsibilities included leading the company’s product portfolio planning, new product development and business market growth strategy.

Business Process Design | Market Research Executive :
Niagara Falls Consulting, LLC
Consulting-Marketing/Strategy/Brand Identity
Jun 2008 - Present

A practice focused on helping businesses improve process productivity and increase customer loyalty by redefining their product development, marketing and operations processes to deliver a consistently excellent "end-to-end customer experience".

Director - Strategic Marketing & Market Intelligence :
Avaya, Inc.
Communications
Nov 2002 - Jun 2008

Last role at Avaya was as Director - Strategic Marketing & Market Intelligence with responsibilities for leading the B2B global market intelligence efforts to develop new products and services, define tactical Marketing and Sales programs and translate customer experience insights into strategic marketing plans.

Recommendations For JC Paradise
Education
Stevens Institute of Technology :
Masters Certificate
Project Management
1998 - 1999
St. John's University :
BS
Management
1976 - 1980
Associations:
Customer Experience Professionals Assoc.
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