|Current||President at Niagara Falls Consulting, LLC|
|Past Experiences||Director, Enterprise Project Management at Health Strategies Group|
|Director, Product Development at Health Strategies Group|
|Voice of the Customer Marketing & Market Intelligence Consultant at Independent Consultant|
|Director - Strategic Marketing & Market Intelligence at Avaya, Inc.|
|External Contacts||Network Contacts|
|New Product Research||0||0|
|Process Design and Development||0||0|
|Markets/Industries/Target Group Expertise:|
A practice focused on helping businesses increase sales and
improve customer loyalty by helping them get closer to
As Director of Enterprise Project Management, responsibilities included planning and leadership of all business innovation, change management and process efficiency projects across the key Product Management, Customer Experience and Operations functions.
As Director, Product Development, responsibilities included
leading the company’s product portfolio planning, new
product development and business market growth strategy.
Provide product marketing research and customer strategy
development services to small and mid-sized technology and
professional services companies.
• Planned and implemented a customer experience research project that identified customer pain points and opportunities for brand positioning, marketing messaging and competitive differentiation through product innovation.
Last role at Avaya was as Director - Strategic Marketing & Market Intelligence with responsibilities for leading the B2B global market intelligence efforts to develop new products and services, define tactical Marketing and Sales programs and translate customer experience insights into strategic marketing plans.
|Customer Experience Professionals Assoc.|